Last updated: February 2026
At AqaratTech, we are committed to a transparent and fair refund policy. This policy explains the terms and procedures for refunding amounts paid for subscription services on our platform.
You are entitled to a full refund within 7 days of the subscription payment date, provided you have not used a significant portion of your allocated quota of properties or leads during the trial period.
The refund window starts on the date the payment is confirmed and ends 7 business days later. Refund requests submitted after this period will not be accepted.
To request a refund, contact us at support@aqarattech.com with your invoice number and reason for the request. We will reply within 48 business hours. Refunds are completed within 5 to 10 business days via the original payment method.
Refund requests will not be accepted in the following cases: (1) more than 50% of the subscription quota has been used, (2) violation of the Terms of Service, (3) refund request submitted more than 7 days after payment, (4) annual subscriptions after the first month of actual use, (5) fees for additional services such as website design or paid advertising.
For any inquiries regarding the refund policy, please contact us at support@aqarattech.com or +966 57 689 4141. Our support team is available Sunday to Thursday from 9 AM to 6 PM Riyadh time.
We reserve the right to modify this refund policy at any time. Users will be notified by email 30 days before any modification takes effect. The modified version applies only to new or renewed subscriptions after the modification date.
This policy is governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising from it shall be resolved before the competent courts of Riyadh. In case of conflict between the Arabic and English versions, the Arabic version prevails.
If you experience any technical issue or have questions about your subscription, please visit our help center at /help or open a support ticket from within your account. We are committed to resolving your issues as quickly as possible.